Shipping

 

The online sales offers presented on the website are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within these same geographical areas.

 

Delivery means the transfer of physical possession or control of the Product to the Customer.

 

Orders placed on www.cottan.com are prepared and shipped within a maximum of 48 hours (excluding Saturdays, Sundays, and public holidays), provided that payment for the order has not been previously declined.

 

Shipments are then forwarded and handled by a logistics provider (Colissimo), which delivers the packages to the address provided by the customer when placing the order. It is therefore the customer's responsibility to verify that this address is correct. Responsibility for Beauty Brands Studio cannot be held liable if the address provided by the Customer is incorrect, thereby preventing or delaying delivery.

 

The customer is notified by email when their order has been shipped.

 

Shipping costs are those specified when the order is finalized and are accepted upon confirmation of the order.

 

Delivery times are indicated in business days on the Website when placing an order. These times include order preparation and shipping, as well as the time required by the carrier.

 

However, if one or more Products cannot be delivered within the initially announced timeframe, theBeauty Brands Studio will send an email informing the Customer of the new delivery date.

 

Upon delivery, you may be asked to sign a delivery receipt.

 

No deliveries will be made to PO boxes.

Upon delivery, it is the Customer's responsibility to check that the Products delivered comply with their order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery note or send an email to contact@cottan.com.

If, after five business days, the Customer has not received their order, they should contact their nearest office. If the office has no record of the package via its delivery tracking service, the Customer should send an email to customer service (contact@cottan.com), which will open a claim file with the Post Office.